Direct software support is provided by our exclusive distributor KarenSoft Solutions Sdn Bhd as well as our software maintenance division of KarenSoft Corporation Sdn Bhd. This support is available though three key channels electronic services, telephone support, and physical visit to the installation site.


Electronic Services

We provide services seven days a week, 24 hours a day, including public holidays. Our supports will respond from 9am to 6pm, five days a week (excluding weekends and holidays). Our electronic mail addresses are:

	Head Office	:	support@karensoft.com.my
	Penang	:	pg.sales@karensoft.com.my
	Petaling Jaya	:	pj.sales@karensoft.com.my

Telephone Support

We provide services five days a week from 9am to 6pm. (Monday to Friday excluding holidays). Please contact our supports at the following telephone numbers:

	Head Office	:	604 - 398 3648
	Penang	:	604 - 644 4332
	Petaling Jaya	:	603 - 7803 5787

Physical visit to the installation site

Our software supports will respond from 9am to 6pm. (Monday to Friday excluding holidays). Please contact our following staffs to make appointments to visit the site.