Q	What constitutes customisation?
A	We are very receptive to users' feedback. In fact, our products have evolved into powerful, flexible and yet user-friendly business software solutions as a result of feedback from our users. However, for a particular business solution, we prefer to keep a single set of source codes. This is to provide a fast and smooth upgrade path for our SMA clients. By the way, we do not charge our SMA clients for upgrades. Before deciding whether a user request constitutes customisation and hence the need to keep separate source codes, we look into : · whether it is a frivolous request? · whether there is a non-programming solution? · whether the request will useful to all clients? · whether the request will be detrimental to any other client? · the time required to implement the user's request.
Q	How do we obtain continuous software support?
A	Software support is free during the first six months from date of installation of a KarenSoft product. Subsequently, support is available upon signing of a Software Maintenance Agreement (SMA).
Q	What are the salient features of all KarenSoft products?
A	All KarenSoft products have these features: · total flexibility by being fully data-driven · every major module within a application has its own report writer · you can define unlimited user-defined report formats · even the standard report formats are usually editable via the use of the Report   Writer · you can add unlimited user-defined fields · dual language text interface · multi-level passord-protection